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Business Plan :: Planning Strategy Development :: Sales Training |
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fax: +61 3 9803-8296
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Legendary Customer Service An Introduction Just a Minute offer a series of training sessions. The popular intrductory session of Legendary Customer Service is used to uncover the needs for any size organisation, from large Corporations to Small Business, using a scorecard system. Photos: Retail Traders workshop Bulleen Plaza, Bulleen, Victoria Scorecard (an example) To improve customer service we use a scorecard on your organisations cutomer service performance. We ask you to indicate two things, your opinion on how important the issue is for you, and how your organisation is performing. Issues covered in the Introductory Legendary Customer Service session includes:  Customer Service in Action
Systems to Grow Customer Service A Culture of Customer Service Just a Minute sales training Just a Minute sales training uses a variety of techniques to get the required result. The following samples give you an overview of some effective and easy to use techniques.  Master the art - grab THE AWARD Understand and the importance of sales to your company and win THE AWARD for the $1,000,000 club recognition. The award has the company and recipients names engraved on a brass plaque. Bragging rights last for years!  SPIN - A Selling Technique The SPIN selling technique is used by many progressive organisations. The SPIN ‘questioning’ technique is used to work potential clients or customers through a logical sales process in order to convert the sale. The most important aspect is getting a client or customer to ‘admit’ the pain or admit there is a problem and its size. Workshops are interactive and fun 1. Situation Questions This is where you probe for the background to the buyers needs. Don’t ask too many Situation questions at the face-to-face meeting, research can establish background prior to your meeting. Some examples of Situation questions are: 2. Problem Questions A problem question establishes the buyer’s problems and difficulties. They help establish the needs. Natural sales people ask a lot of Problem questions. They help you establish an understanding of the buyer’s current problems. They provide a link to your product or service. Some examples of Problem questions are: 3. Implication Questions These reinforce the importance of the buyer’s problems to generate sufficient energy to promote action. They provide emphasis and clarity. They stress the consequence of the problem and are particularly relevant when dealing with decision makers. Some examples of Implication questions are: 4. Need Questions The need questions link the value or benefits of the solution to the buyer. They anticipate objections as they demonstrate the value of your product/service solution. The Need questions naturally lead to commitment and action. Some examples of Need questions are: Your Life Balance 
Motivate the team Don't overlook the impact of recognition and reward. Our packages also include the option of cost effective rewards for team achievements. It's not the cost but the thought and recognition that counts. to build your success campaign.
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